Contact

What to include

Your order number, if you have one, and what actually happened - the exact screen or message you got. "It did not work" and "the 2FA key generated a code but the login screen rejected it" lead to very different replies, and the second one can be acted on immediately.

If an account was challenged on first login, say so and say when. Log in once from a stable IP and stop; retrying repeatedly from different networks makes the situation worse and harder to establish afterwards.

What we will never ask you for

• A password of yours

  Not for your own accounts, not for one you bought here, not for delivery. There is no support process that needs it.

• Payment details over email

  Refunds and replacements go through the order, not through a message. Anyone emailing you for card details is not us.

• Access to your device

  No remote sessions, no screen sharing. A description and a screenshot are enough for anything this shop sells.

Response times

Requests are read in the order they arrive, during working hours. This is a small operation and there is no overnight desk, so a message sent at 3am is read in the morning rather than answered at 3:05.

Replacement windows are counted from delivery, not from when support replies, so send the message as soon as something is wrong rather than waiting to gather more detail.

Send a message

The reply goes to the address you enter.